Refund Policy

1. The 60-Day Guarantee

We want you to try KetoCharge with absolute confidence. If you are not satisfied with the results for any reason, you may request a full refund of your purchase price within 60 days of the original purchase date. This policy applies to both opened and unopened containers.

2. Starting a Return

To initiate a return, please reach out to our support team. We've simplified the process into three steps:

• Email our support team with your Order Number.
• Wait for a Return Merchandise Authorization (RMA) and the correct return warehouse address.
• Ship the remaining product back to us using a trackable service.

3. Shipping & Handling

Customers are responsible for the cost of return shipping. We strongly recommend using a service that provides tracking information, as we cannot issue refunds for items that are lost in transit and never reach our facility.

4. Receiving Your Refund

Once your return package arrives at our warehouse, it will be processed within 48 hours. The refund will be issued back to your original payment method. Please allow 5-10 business days for the transaction to reflect on your statement, depending on your financial institution.

5. Defective Products

If your package arrives damaged, leaking, or with a broken seal, do not worry. Simply take a photo of the item and contact us immediately. we will ship a replacement bottle to you at no extra cost.